Delivery and FAQs

How long will it take for my order to arrive?

We endeavour to dispatch all orders within 24 hours and ship it using a speedy 24 hour tracked service! After your order has been handed over to the courier, please be aware that it may be subject to external delays.

Royal Mail Tracked 24
We typically dispatch orders using this service the same day the order is placed, if placed before 1:30pm Monday - Friday.

All orders placed after 1:30pm will be dispatched within the next working day.

Please note that we are unable to ship on weekends or Bank Holidays. Orders placed over the weekend or on Public Holidays will be dispatched the next working day.

 

I've placed an order, can I amend my order details?

In most circumstances, it’s not possible to make changes to your order once you’ve placed it due to our team packaging and dispatching your parcel within 24 hours. However, if you do need to change details of your delivery address, please contact us as soon as possible, so that our team can try their best to assist you!

Please note: We are not responsible for failed delivery to incorrect or invalid addresses. Please ensure all contact and address details are correct at the time of purchase, and get in touch immediately if you notice something is wrong. 

If an invalid, incomplete misspelled or old address is provided, the customer is responsible for any additional postage costs that may be incurred.

 

Is it possible to cancel my order?

If your order has not yet been dispatched, you can cancel your order by getting in touch using our 'contact us' form on our website. 

Once your order has been dispatched and your order is in transit, it is no longer possible to cancel your order. Get in touch with our customer support team as soon as possible.

Please wait for the item to be delivered, and return unopened to the address provided by our team to be eligible for a refund. Return fees will be incurred by the buyer.

 

Des VortX Engineering ship worldwide?

We do not currently offer shipping outside of the UK, however if you would like to purchase one of our products and are based outside of the UK, please get in touch with our customer service team who will do their best to accommodate your request.

 

I missed my delivery, what should I do?

Couriers will typically attempt delivery to the shipping address provided up to 3 times, If there is no answer at the first attempt. To see your updated delivery date or request delivery to a neighbour or Safe Place, simply head to your tracking page and update your delivery options to re-arrange delivery to suit you.

Our couriers can only deliver to complete and accurate addresses. If the address you have provided us is incomplete, invalid, an old address, or  incorrectly spelled, unfortunately this may mean they cannot match your address on their system and will be unable to deliver your parcel to you. If the address is inaccessibly or cannot be identified, the courier may have to return the parcel back to us and charge a processing fee. 

To re-arrange your delivery to a new or corrected address, please get in touch with our customer support team, where you will be given a link to purchase a new postage cost and a new order will be sent out as soon as it’s received back to us. Where refunds are intended after a parcel is returned due to failed delivery, the delivery fee will be deducted from the refund due to processing and costs incurred.